Refund & Cancellation Policy

General Policy

1. Digital Products Are Non-Refundable

All digital products -- including astrology reports, palm reading analyses, aura reading analyses, Nadi readings, and gemstone reports -- are non-refundable once the report has been generated and delivered.

Because our services involve instant AI-powered generation of personalized content, once a report is created and delivered to you, the service has been fully rendered and cannot be reversed.

Eligibility

2. When You Are Eligible for a Refund

Despite the general non-refundable policy, you may be eligible for a refund in the following circumstances:

Technical Failure

If a technical error on our end prevented the report from being generated or delivered successfully, you are entitled to a full refund or a re-generation of the report at no additional cost.

Service Not Delivered

If you made a payment but the report or service was never delivered (and cannot be re-delivered), you are entitled to a full refund.

Duplicate Payment

If you were charged multiple times for the same service due to a payment processing error, the duplicate charges will be refunded in full.

Incorrect Report

If a report was generated with fundamentally wrong input data due to a system error (not user input error), you may request a corrected report or a refund.

Process

3. How to Request a Refund

To request a refund, follow these steps:

1

Send an Email

Email us at support@merakundli.com with the subject line "Refund Request".

2

Include Required Details

Provide your Razorpay payment ID or transaction reference, the date of purchase, the service or report name, and a description of the issue.

3

Submit Within 7 Days

Refund requests must be submitted within 7 days of the original purchase date.

4

Wait for Review

Our team will review your request and respond within 48 hours with a decision.

Timeline

4. Refund Timeline

Once a refund is approved:

The refund will be processed within 5-7 business days
The amount will be credited back to the original payment method used at the time of purchase
Refunds are processed through Razorpay's refund system
Bank processing times may vary -- please allow additional time for the refund to reflect in your account
You will receive an email confirmation once the refund has been initiated

Note: Refund timelines depend on your bank or payment provider. While we initiate refunds within 5-7 business days, it may take an additional 5-10 business days for the amount to appear in your account depending on your bank.

Cancellation

5. Cancellation Policy

Before Report Generation

If you wish to cancel a purchase, you may do so before the report has been generated. Since most reports are generated instantly after payment, the window for cancellation is very brief. If you manage to contact us before the report is generated, we will issue a full refund.

After Report Generation

Once a report has been generated and delivered, the service is considered complete and cancellation is not possible. The non-refundable policy applies as described in Section 1 above.

No Subscriptions

MeraKundli currently operates on a per-report payment model. There are no recurring subscriptions to cancel. Each purchase is a one-time transaction for a specific report or service.

Payments

6. Payment Processing

All payments on MeraKundli are processed through Razorpay, a PCI-DSS compliant payment gateway
Razorpay handles all payment data securely -- MeraKundli does not store your card details
Refunds are processed through Razorpay's refund infrastructure
For payment-related disputes, you may also contact Razorpay directly through their support channels

Exceptions

7. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

You provided incorrect birth details (date, time, or place of birth) leading to an inaccurate report
You uploaded a low-quality or unclear photo for palm or aura reading
You are dissatisfied with the astrological content or predictions in a correctly generated report
You changed your mind after the report was delivered
The refund request was made more than 7 days after the purchase date

Contact

8. Contact Us for Refund Requests

For all refund and cancellation inquiries, please contact us:

Email: support@merakundli.com
Subject Line: "Refund Request" or "Cancellation Request"
Website: merakundli.com

We are committed to resolving all refund requests fairly and promptly. Our team will respond to your inquiry within 48 hours.